Terms and Conditions

01Tailoring Orders

All confirmed orders will be stitched as per specifications provided by the Customer, which would be made clear to the Customer during their walk-in or during the design confirmation call.

Since tailoring is a highly skilled and technique-based process, every item for which measurements are taken might have alterations, which we would be more than willing to complete within the 7-day free alteration window, after the invoice is generated and the item is delivered (item delivery is subject to customer availability).

Any stitched item or outfit (if stitched using a sample garment) will qualify for alteration pickup and subsequent free alteration only if the same sample garment is provided.

02Respecting Craftsmanship

All clients are expected to cooperate with us in achieving the best fit, even if it means visiting the store, without which we would not be able to provide/display our craftsmanship.

If any customer has a stencil or a reference garment, it would go a long way in achieving the best fit, and hence customers are requested to provide us with, or inform us about, the stencil or reference garment at the time of placing the order.

At no point of time is a customer expected to abuse, physically or verbally, anyone associated with Tailorsin.com.

03Order Priority

All prepaid orders will be prioritised over orders that have been confirmed and not been paid for.

04Pick Up and Delivery

Pick up and delivery is a complimentary / free of charge service. Our standard pick up and drop times are anytime between 9 AM – 2 PM or 2 PM – 9 PM.

Every effort will be made by our team to ensure the delivery or pick up during the scheduled time slot. Due to reasons beyond our control, there might be occasions when the delivery or pick up is delayed, and every effort will be made to ensure the delivery or pick up happens in the next available slot.

If any Customer needs a delivery or pick up at a certain time, it is implied that the Customer makes his/her own arrangements for either pick up or delivery.

05Standard (24–48 hr) and Express Delivery

For the convenience of customers, we offer Regular and Express Delivery services.

Standard Delivery

For Standard Delivery, the delivery time is 1 item per customer after the design confirmation process is complete. The turnaround time for this service is 12–24 working hours (the turnaround time would be informed to the Customer at the time of order confirmation, if different from the above). 3 PM on all working days can be considered as the cut-off time for calculation of turnaround times.

Express Delivery

For Express Delivery, the cut-off time for handing over the items/fabrics is 12 AM on all weekdays, and this service attracts a 100% premium over the estimated charges. For express service on Sundays, the customer has to inform us in advance about the need for this service. Pick up and delivery charges for this service are to be taken care of by the customer.

Working hours

Working hours for the turnaround times mentioned above may be deemed to be 10 AM – 8 PM on all weekdays. Sundays are excluded while taking working hours into consideration.

Anytime after the confirmation is completed, our team reserves the right to inform the Customer about delays in the delivery timeline. Embroidery and Dyeing will not be offered in the Express Delivery service.

06Unpaid or Unclaimed Orders

Tailorsin.com reserves the right to dispose of unpaid/unclaimed orders beyond 30 days of them being picked up or being made ready.

07Alteration or Refund Policy

Free Alteration or Alteration Orders take longer than standard stitching orders, due to the technicality involved. It is expected that Customers understand this and cooperate with us on the indicated delivery timelines. Free Alteration or Alteration Orders do not qualify for the 24–48 hr turnaround timelines.

If any Customer finds an issue with an item stitched by Tailorsin.com, it should be informed to us within 7 days of invoicing/delivery (whichever comes first), and a refund or credit note will be issued within 30 days of the receipt. Refund is subject to the discretion of our Quality Control Team.

The maximum possible length, design or outcome of the garment is constrained by the provided fabric, and hence we do not assume any liability for any issues resulting from the provided fabric.

Refund, if any, is limited only to the stitching/service charges indicated in the invoice for that particular sub-order. We do not accept alteration requests for orders that have been placed solely for alterations.

08Non-Disparagement Clause

By placing an order with us, the customer agrees and confirms to the above Terms and Conditions, and he/she agrees not to disparage the company or anyone associated with the company in any media or offline mode, violation of which would have legal implications.